How To Deal With Difficult People : Smart Tactics for Overcoming the Problem People in Your Life
by Gill Hasson
Editor: John Wiley and Sons Ltd
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DONT T LET PROBLEM PEOPLE HAPPEN TO YOU?If a manager who continues to move the goalposts, an uncooperative colleague, a negative friend, or a critical family member, some people are quite simple to get to with the goalposts.Often, your immediate reaction is to shrink or sulk, defensive or attack.But there are smarter moves to make when dealing with difficult peopleThis book explains how to deal with a range of situations with difficult people and focus on what you can change.This book will help you to: understand what makes tick people difficult and the best way to manage themLearn’s ways of resisting others or resist the urge to attack backDevelop strategies to quietly navigate situationsDeal emotionally charged with all kinds of difficult hostile, manipulative people and the impossibleKnow when to choose your battles and when on foot why let someone else’s attitudeHow to the weapons of dealing with difficult people you with all the tools and tactics you need to deal with all kinds of people to make your life less stressful and much easier.
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